Terms & Conditions

Fitness by Georgia: Personal training Terms & Conditions

Agreement and client responsibilities

  • You agree on signing the programme contract that I cannot guarantee results as outcomes will differ from individual to individual, and there is a certain amount of responsibility that falls with the client to make the change they desire.
  • You will attend, and take seriously all scheduled training appointments. To the best of your ability you will comply with all of the programme components in an effort to assist in the achievement of your goals. 
  • Inform me if there are any activities or exercises with which you do not feel comfortable.
  • Cease exercise and report promptly any unusual feelings (e.g. chest discomfort, nausea, difficulty breathing, apparent injury) during an exercise session.

Cancellation policy

  • I understand that signing up to a long-term programme is a commitment. You are entitled to a 14 day cooling off period from the date of sign up, in case you change your mind. Please inform me as soon as possible if you change your mind.
  • Past this time period, there is unfortunately no refund for wanting to cancel the programme/personal training, but you do not have to go through with the sessions if you don’t want to.
  • Similarly, if you wish to cancel mid-contract, this is non-refundable but you do not have to carry on with the sessions.

Rescheduling a session

  • I appreciate that life happens. A session can be rolled over if needed; please give me as much notice as possible. For example, if you’re on the silver programme and can’t make one session, one week you will have 1 session, the third week you’ll have 2.
  • If you need to reschedule a 1-1 personal training session, please let me know as soon as possible. I ask that I am given at least 24 hours notice.
  • If I receive less than 24 hours notice of a request to reschedule, I cannot guarantee that I can make this happen and you may lose the session without a refund. I will always try and be flexible and sensitive to each situation, therefore, at my discretion, certain instances may be considered for exclusion in the case that they are unavoidable emergencies, sudden illness or similar.

Cancelling a session

  • If you can’t make a scheduled session on a certain week, we will work together to try and find an alternative date and time that week.
  • If we cannot find any alternative date and time that week, we can push the programme back accordingly. Please note, in this case, you will not be provided with the extra services as part of the package, including personal support, during the week where there is now no training, as this is now a week that hasn’t been paid for (unless you wish to purchase consultation time during that week).
  • In rarer cases, the session may have to be cancelled and not made up elsewhere. Partial refund is at my discretion.

If I have to cancel or reschedule

  • If I have to reschedule or cancel a session, in cases such as illness or an emergency elsewhere, I will endeavour to let you know as far in advance as possible. In this case, I will be in touch with alternative dates and times. If we cannot find any alternative date and time that week, we can push the programme back accordingly.

Refunds

  • These can be given partially or in full at my discretion, for example in times of wrongdoing or under-delivery on my part.

Renewal

  • Of course, I would be delighted to hear that you wish to continue personal training with me. If you would like to renew, please aim to let me know before the previous contract comes to an end, so I can begin paperwork for a smooth transition.
  • You can renew by purchasing the programme again online, or, speak to me and we can organise payment in person/over email or messaging.
  • Clients often want to work with trainers for an extended period. In this case, I would suggest setting up a standing order or Direct Debit. Let me know if you wish to do this.

Invoices

  • These must be paid within 30 days of receipt. Payment should be made to the bank account details provided.

Payments

  • These are done through the package section of the Programmes & Services page of the website. The payment page will explain when payment is taken and whether you are paying in instalments or one lump sum. If you are purchasing an alternative service, this will be invoiced and paid via Direct Debit/BACS.

Complaints

  • I take all feedback and complaints seriously and endeavour to continually adapt and improve my services. If you’d like to formally raise a complaint, please do so here. If necessary, I will be in contact to get more detail or regarding next steps.

Working days/times and how this may affect your session or the extra offerings

Your personal training session

  • I do not work bank holidays. If your session is due to fall on a bank holiday, ahead of time, we will organise an alternative date that week.

My unlimited support offering

  • I endeavour to provide a response to your questions in a timely manner. However, please note, you may not get a response straight away as I am often out with clients. I will let you know if I want or need to do more research for you on your question or concern. I will always make sure I am providing you the best quality answer and sometimes this may take a bit more time.
  • I do not work bank holidays, Saturday past midday or Sunday, so if a question comes in during these times, I will reply as soon as possible on my return to work.