• You agree on signing the programme contract that I cannot guarantee results as outcomes will differ from individual to individual, and there is a certain amount of responsibility that falls with the client to make the change they desire.
• You will attend, and take seriously all scheduled training appointments. To the best of your ability you will comply with all of the programme components in an effort to assist in the achievement of your goals. 
• Inform me if there are any activities or exercises with which you do not feel comfortable.
• Cease exercise and report promptly any unusual feelings (e.g. chest discomfort, nausea, difficulty breathing, apparent injury) during an exercise session.

I understand that signing up to a long-term programme is a commitment. You are entitled to a 14 day cooling off period from the date of sign up, in case you change your mind. Please inform me as soon as possible if you change your mind.

Past this time period, there is unfortunately no refund for wanting to cancel the programme/personal training, but you do not have to go through with the sessions if you don’t want to.

Similarly, if you wish to cancel mid-contract, this is non-refundable but you do not have to carry on with the sessions.

All personal training packages are delivered as structured programmes to ensure consistency and optimal results.

E.g. The Silver Package (mobile) and the Pure PT Package (in-gym) includes 12 training sessions delivered across a 12-week period.

Where reasonable notice is provided, two sessions per programme may be added on as extra weeks if required due to travel or work commitments.

Programmes are designed to run within a maximum timeframe of 14 weeks from the programme start date. This allows some flexibility while maintaining the consistency required for progress.

Any sessions not used within this timeframe cannot be carried forward. This policy allows me to manage my diary fairly for all clients while continuing to offer a high level of service and flexibility where possible.

If you need to cancel or reschedule a session, a minimum of 24 hours’ notice is required.

When sufficient notice is given, I will do my best to reschedule on an alternative time/date within the 13 week programme window.

If insufficient notice is given, the session will be forfeited.

I endeavour to be sensitive to each clients’ situation, therefore, at my discretion, certain instances may be considered extenuating and the session exempt from being forfeited.

If I need to reschedule a session due to illness, an emergency, or another unforeseen circumstance, I will notify you as soon as possible and will offer alternative dates and times within the programme timeframe wherever possible.

If we are unable to find a suitable alternative within the programme timeframe, the session will be rescheduled at the earliest mutually convenient time.

If I am away from work for a planned period of leave, I will always notify clients as far in advance as possible.

Where this falls during an active programme, the programme timeframe will be extended by the same length of time as my absence to ensure you still receive the full number of sessions included in your package.

Before any planned leave, I will ensure you have everything you need to continue progressing with your training.

Please note that I will not be available to respond to messages during planned leave.

These can be given partially or in full at my discretion, for example in times of wrongdoing or under-delivery on my part.

If you would like to renew, please aim to let me know before the previous contract comes to an end, so I can begin paperwork for a smooth transition. I speak to clients about renewal one month from the end of their current programme.

Clients often want to work with trainers for an extended period to see the best result. In this case, I would suggest setting up a standing order or Direct Debit. Let me know if you wish to do this.

These must be paid within 30 days of receipt. Payment should be made to the bank account details provided on your invoice.

If you pay through my website, there is the option to use Klana (pay later or pay in installments). Also, I am able to set up a payment plan if you pay directly: E.g. For the Silver Package, £400 each month of the three months. If you choose to do this, I will send over a payment plan. Your programme and day/time of choice is not secured until the first payment is made.

If you are purchasing an alternative service such as consulting, this will be invoiced and paid via BACS.

I take all feedback and complaints seriously and endeavour to continually adapt and improve my services. If you’d like to formally raise a complaint, please do so here. If necessary, I will be in contact to get more detail or regarding next steps.

I do not work weekends, bank holidays or on public holidays. If your session is due to fall on a bank holiday, ahead of time, we will organise an alternative date that week.

I endeavour to provide a response to your questions in a timely manner. However, please note, you may not get a response straight away as I am often out with clients. I will let you know if I want or need to do more research for you on your question or concern. I will always make sure I am providing you the best quality answer and sometimes this may take a bit more time.

I do not work on public holidays, bank holidays or weekends. If a question comes in during these times, I will reply as soon as possible on my return to work.